Frequently Asked Questions
Everything you need to know about shopping with NVB
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request.
Do you offer international shipping?
Yes, NVB ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna and Afterpay.
How should I care for my NVB garments?
To maintain the quality of your clothes, we recommend following the specific care instructions found on the inner garment label.